FAQ's

Frequently asked questions when scanning Sightseeing Passes

How will I get paid for Sightseeing Pass redemptions?
In order to understand your payment terms, please contact your account manager at Sightseeing Pass. The Redeam technology is provided to enable real-time re...
Wed, 21 Mar, 2018 at 1:16 PM
Who is my point of contact?
We at Redeam are always happy to help and assist with any items relating to the redemption devices or our reporting. You can always reach us by submitting a...
Wed, 21 Mar, 2018 at 1:16 PM
My device keeps dying fast, can I order a new one?
Our devices should remain charged for a complete 8-hour shift, but there are many factors that can affect this performance. If your device is dying exceptio...
Wed, 21 Mar, 2018 at 10:15 AM
How to Handle a Pass that Won't Scan
The tablet is setup to return specific responses that indicate the validity of the pass you are scanning. If the tablet returns a negative response, like In...
Thu, 3 May, 2018 at 2:47 PM