To get started, login to your account:

  • Turn on your tablet
  • You should automatically see a screen with blue background and white Redeam logo
  • Click on the white Redeam logo to access the app
  • Enter your Username


  • Select Scan Tickets



  • Hold the tablet over the pass. A white box should appear around the QR-code to indicate the tablet has detected it.



Tip: If the tablet doesn't automatically detect the barcode, you can tap the code on the screen to focus the camera. The white box should then appear. 


  • The tablet will automatically scan the barcode and return the pass's validity. You do not need to tap anything to complete the scan. 




This pass is now redeemed! You can admit the guests and will be able to find this redemption in your reports. 


Learn more about the meanings of all tablet messages, and how you should respond here.


Learn more about accessing and understanding your online reports here.


For a step by step guide to manual voucher entry click here.