For vendors in New York City or Washington, DC, you have likely noticed that the redemptions reported for your Sightseeing Pass vs. Twin America scans seem inaccurate. We at Redeam recognize the confusion associated with your reporting and expected payments from these two companies. 



We understand the source of this reporting discrepancy and are working with Twin America/Sightseeing Pass to ensure the correct information is reported to Redeam, so you will know what payments to expect from which reseller. 


To clarify, Twin America is in the process of updating their technology systems. While this is a very exciting time, it has resulted in their system automatically classifying every pass as a Sightseeing Pass when reported to Redeam. As a result, if you scan a Twin America/Gray Line New York Freestyle Pass, this product is a "pass" and, instead of being reported to Redeam as a Twin redemption, it is reported as a Sightseeing Pass redemption. Redeam then records what is reported to us, and we therefore will display more passes as Sightseeing Passes that should be reported as Freestyle Passes (Twin America). 


RECORDING CORRECTLY
RECORDING INCORRECTLY
Sightseeing Pass
Reseller recorded today: Sightseeing Pass
Correct Reseller: Sightseeing Pass
Twin America Freestyle Pass
Reseller recoded today: Sightseeing Pass
Correct Reseller: Twin America


Twin America Standalone Tickets
Reseller recorded today: Twin America
Correct Reseller: Twin America


The good news? At the end of the month, the sum total of redemptions is still 100% accurate. If you scan 3,000 Sightseeing Pass and Twin America tickets in total, you will receive payment for 3,000 redemptions in total. The confusion stems from who should be paying for each scan. The table below displays how 1,000 Twin America Freestyle scans will be labeled as Sightseeing Pass scans in the current configuration. You will see, though, that the total number of scans is still accurate at 3,000. 



Recorded in Redeam (for now)
Actual Scans
Sightseeing Pass
2,000
1,000
Twin America Standalone Tickets
1,000
1,000
Twin America Freestyle Pass
0
1,000
Total
3,000
3,000

Overall, we understand the frustration and apologize for any confusion that this reporting discrepancy may cause. We are working to obtain the correct classifications to then display in our reporting so you can be confident that the report you are referencing in Redeam is consistent with the payment you will receive from Twin America and Sightseeing Pass, respectively. 


We will update this article once this fix is in place. In the meantime, please feel free to reach out to our team to discuss your Redeam reporting and how to best understand it.