In order to understand your payment terms, please contact your account manager at Sightseeing Pass. The Redeam technology is provided to enable real-time redemptions of these passes, but your contract is with Sightseeing Pass and/or Twin America. They are the reseller of your products and will be able to advise on how and when you can expect payment for your redemptions. 

If you do not know who your Sightseeing Pass account manager is, you can contact their phone number and they will be able to connect you with the appropriate personnel: 1-844-400-7277.