Welcome to Redeam! We are the technology provider for Sightseeing Pass and CitySights.com passes. You will use our tablet to scan every pass that is presented at your box office. These scans will be seamlessly reported in our Redeam web portal so you can track your sales. Sightseeing Pass will also use this reporting to pay you at the end of each month.


Need a refresher on what Sightseeing Pass is? Click here for more details on this program. 


To get started, login to your account:

  • Turn on your tablet
  • You should automatically see a screen with blue background and white Redeam logo
  • Click on the white Redeam logo to access the app
  • Enter your Username


  • Select Scan Tickets



  • Hold the tablet over the pass. A white box should appear around the QR-code to indicate the tablet has detected it.


Tip: If the tablet doesn't automatically detect the QR-code, you can tap the code on the screen to focus the camera. The white box should appear

Tip: If the tablet doesn't automatically detect the QR-code, you can tap the code on the screen to focus the camera. The white box should then appear. 


  • The tablet will automatically scan the QR-code and return the pass's validity. You do not need to tap anything to complete the scan. 



This pass is now redeemed! You can admit the guests and will be able to find this redemption in your reports. 


Sometimes a customer may present a QR-code that is smudged or crumpled or their phone screen is cracked on which they're displaying the pass. In these cases, the tablet won't be able to scan the code, but you can manually enter the pass's number by using the keyboard. 


  • Select the keyboard icon in the lower lefthand corner of the screen.



  • Enter the pass number located under the customer name. 



  • Like with a scanned pass, the tablet will then process the pass and return a message to confirm or deny its validity. 



This pass is now redeemed! You can admit the guests and will be able to find this redemption in your reports. 


Learn more about the meanings of all tablet messages, and how you should respond here.